Here to help
Support
Ask a general question below, or email us directly at contato@faithschool.app. For account-specific questions, include the email on your FaithSchool account, your device and a short description of what happened.
How can we help?
Ask a general question or choose a suggested topic. Account-specific questions are best handled by our support team.
Try one of these
The public support assistant uses AI only with approved topics and public documentation. Your free-text question, account data and family records are not sent to the AI provider. Contact the FaithSchool team
Contact the FaithSchool team
Frequently asked questions
Start with the planner
Open Planner to add lessons to the week. Use Dashboard for a family overview, then visit Records for attendance and hours.
Start with the plannerPlan a week
In Planner, choose a week and add lessons to the days you want. You can copy a week or shift lessons when your schedule changes.
Plan a weekMark lessons and track hours
Use the lesson completion control in Planner, then open Records to review the attendance calendar and hours summary.
Mark lessons and track hoursReview or export records
Open Records, then Evidence Pack. Choose the student and dates, then download the CSV. Print, PDF and ZIP are included on the Family and Family + Coach plans. On the free plan those controls open the plan options instead of creating a file.
Review or export recordsChange the language
Sign in and open Settings → Preferences. Choose English or Português. That choice is saved as the family language. On public pages, the footer link switches between English (US) and Português (BR).
Change the languageCancel a subscription
Sign in and open Settings → Subscription. For a web subscription billed through Stripe, Manage subscription opens the billing portal, where you can cancel. For an App Store subscription, manage cancellation in the App Store. If your payment provider is different or the option is unavailable, contact the FaithSchool team. Deleting the FaithSchool account does not cancel the charge. This assistant does not change a subscription.
Cancel a subscriptionUse the family devotional
Open Devotional from the main navigation to follow the daily card-based devotional flow.
Use the family devotionalFind lessons and tutorials
Open Library to browse lesson materials. Public Guides also explains homeschool planning and attendance topics.
Find lessons and tutorialsMore support resources
When you'll hear back
We handle support by email during the launch period. For urgent account access or billing problems, include Urgent in the subject line.